FAQ

A Virtual Assistant (VA) is someone who provides support services to businesses from a remote location.  By taking on recurring and administrative work, they free up time for small business owners, entrepreneurs, and managers to grow their business and save money.

A Virtual Assistant can perform just about anything. Virtual Assistants can provide assistance in prospecting, calling, marketing, administrative, and customer service functions to name a few.

They work from home on your schedule to meet your company needs. They stay connected with you regarding any assignments, instructions or updates. 

There are many advantages to hiring Virtual Assistants:
• Experience: A virtual assistant are often highly educated and may specialize in a particular area or have the ability to perform a variety of tasks.
• No physical space needed: A virtual assistant does not require any modification to your company’s physical space, since they work remotely.
• Save time and money: Hiring a virtual assistant can save you time and money.. You can save time by delegating tasks that prevent your team from focusing on bigger opportunities for your company. And save money by leveraging a lower cost staff with excellent skill sets. Eliminate common expenses such as federal and state payroll taxes, FICA, unemployment insurance, or benefits.
• It can increase your productivity: By hiring a Virtual Assistant, you can increase your productivity by delegating tasks and projects that can be time consuming.

We have a highly experienced recruitment team on the ground in the Philippines that is constantly sourcing quality talent from our network. Our recruiting team looks for candidates with excellent communication skills, a positive attitude ,strong work ethic ,integrity, and coachability. Additionally, we ensure they have the required skill sets you are looking for.

Once hired, our customer success team will work with you to map out a training process with regular check-ins to ensure you have a successful working relationship and that your goals are being met. 

We primarily recruit our VA’s from the Philippines. 

The Philippines is home to the third-largest English-speaking population in the world, behind the United States and the United Kingdom. English is the first language taught in school and is the official language of the Philippines.

We allow our Virtual Assistants to work from the comfort of their homes. This allows us to attract the best talent regardless of location and is an incentive for highly talented professionals to join our team

Yes, your Virtual Assistants will work in your timezone. You can choose their schedule—whichever one works for you. This means you can have someone manning your phones or handling admin tasks during weekends, making sure that you don’t miss out on any hot prospects.

We offer flat-rate packages and contracts are month-to-month. Ask about our 2 week risk-free trial. 

They don’t. Our clients pay us a flat monthly rate, and we pay our Virtual Assistants ourselves, as well as handle all insurance, benefits, and PTO.

Yes. Nautical’s customer success team will work with you to map out a training process with regular check-ins to ensure you have a successful working relationship and that your goals are being met. We strive to be a great partner for our clients.

Communicating with your VA is easy to set-up and seamless. Your VA will have an American phone number from your local area code using a VOIP app that will be linked to your business. This will allow the Virtual Assistant to perform receptionist duties, receive incoming and making outgoing calls and texts just like anyone else on your team.

There are various ways to work with a Virtual Assistant, and what works for you depends on the tasks you need completed.
Some of the most common tools being used by Virtual Assistants include:
• Zoom, Google meeting, microsoft teams or BlueJeans for secure video conferencing software
• Google Drive w/G Suite, dropbox, and Box; a secure cloud storage service
• eFax for fax management
• Dialpad for VOIP, internet based phone system
• RingCentral, Ooma or cloudcall for VOIP, internet based phone system

Yes. Your Virtual Assistants are dedicated team members for your business. 

If you are unhappy with your virtual assistant you can swap your Virtual Assistant or cancel the service altogether at any time. 

Step 1: Tell us your business needs
Step 2: We will send you a digital resume and short video of each candidate to review.
Step 3: Schedule interviews with your candidates of choice and then hire the best candidate for your business.

Absolutely! Reach out to our team, and we can schedule a discovery call at your convenience.

Call us to schedule your FREE discovery call with a nautical account specialist at 866-XXX-XXXX
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