FAQs | Nautical Staffing Frequently Asked Questions

Frequently Asked Questions

Still have questions? Let’s clear them up.

FAQs

Answers to Commonly Asked Questions

We know that hiring a virtual assistant is a big decision. Below, we’ve answered the most common questions from business owners like you — from onboarding to pricing, security, and ongoing support. If you don’t see your question here, reach out anytime at info@nauticalstaffing.com.

Still Have Questions?

We’re here to answer any inquiries you might have.

Getting Started

How do I get started with Nautical Staffing?

Schedule a quick 15-minute call so we can understand your business needs and recommend the best staffing solution for you.

Book Call

How long does onboarding take?

Onboarding typically takes 3–5 business days, including start date finalization, onboarding and training preparations, and account setup.

Is there a contract or commitment?

No long-term contracts. All plans are monthly with the flexibility to pause, upgrade, or cancel as needed.

Can I choose the assistant I want to work with?

Yes. You’ll review pre-vetted candidates and select the one that best fits your business style and needs.

Pricing & Support

What are your pricing options?

Plans start at $995/month for part-time assistants and go up to $1995/month for full-time specialists.

View Pricing

Are there any setup or onboarding fees?

None. All setup, matching, and onboarding are included in your monthly plan.

Can I upgrade, downgrade, or cancel my plan?

Yes. Our plans are flexible and can adapt to your needs. Just let us know if you want to adjust your level of support.

Will I have someone I can contact for help or performance issues?

Yes. Every client is assigned a dedicated Customer Success Manager to provide support, strategy, and issue resolution.

Services & Capabilities

What types of tasks can your virtual assistants handle?

Our VAs support admin, sales, customer service, bookkeeping, marketing, real estate, healthcare, e-commerce, and more.

Do I get the same assistant every day?

Yes — you’ll work with a dedicated Virtual Team Member (VTM) who becomes an integrated part of your business.

Can I assign industry-specific tasks (e.g., MLS listings, insurance billing)?

Absolutely. We specialize in staffing for real estate, healthcare, bookkeeping, and other roles requiring niche skills.

What if I need someone bilingual or with specific software experience?

Let us know during the discovery call. We’ll match you with someone who meets your language or tool-specific requirements.

Security & Compliance

Are your assistants HIPAA-compliant?

Yes. Our Healthcare Virtual Assistants are HIPAA-certified and trained in confidentiality, charting, and secure data handling.

Do you conduct background checks?

Yes. Upon request, your team members can undergo background checks (where allowed), plus reference and skills verification.

Do your staff sign confidentiality agreements?

Yes. Every assistant signs a strict confidentiality agreement, and custom NDAs can be arranged upon request.